Shipping policy

Last updated: 11 October 2026

We ship from Yiwu, China to the destinations available at checkout. Orders of US$35 or more qualify for free standard shipping to those destinations. For orders below US$35, standard shipping is US$6.90 where available. The final shipping charge and delivery estimate are shown at checkout.

Processing and delivery estimates

We normally prepare and dispatch orders within 1–3 business days, Monday to Friday. Standard international transit is estimated at 10–30 business days after dispatch. Processing time is additional. Delivery dates are estimates, not guarantees; customs checks, carrier disruptions, remote destinations, public holidays and peak seasons may take longer.

Track your order

Once your parcel is dispatched and a tracking number is available, we will email your shipping confirmation and order-status link. You can also enter the tracking number on our Track Your Order page. The tracking form opens 17TRACK in a new tab and sends only the number you enter to that service. Carrier scans may take a few days to appear. If tracking has not moved for 10 business days, email tiarobysierra@gmail.com with your order and tracking numbers so we can investigate.

Shipping address

Please enter a complete street address, including recipient name, apartment or house number, postcode, city, state and country. We currently cannot ship to P.O. boxes. If you use PayPal, please ensure the delivery address on your order matches your PayPal transaction. Contact us promptly if you notice an error; once a parcel has been dispatched, address changes may not be possible.

Customs and import charges

Import duties and taxes charged by your destination country are the buyer's responsibility unless checkout expressly states otherwise. We declare parcels at their true value and cannot mark orders as gifts or understate their value.

Delayed, lost or returned parcels

If tracking says delivered but you cannot find your parcel, please check the delivery area, household, neighbours and local carrier, then contact us. We will help investigate with the carrier. If the carrier confirms that a parcel was lost in transit, we will offer a replacement or refund in line with applicable law.

If a parcel is returned because it was unclaimed, import charges were refused, or the address provided at checkout was incorrect, contact us. We will explain any available reshipment or refund options and any unrecoverable shipping charges before proceeding. Your statutory rights remain unaffected.

Contact

Tiaroo Studio is operated by Yiwu Zhuowai Trading Co., Yiwu, Jinhua, Zhejiang 322000, China. Email: tiarobysierra@gmail.com.